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By booking with Puppy Plus, you confirm that you have read, understood, and agree to abide by the following terms and conditions. These policies are in place to support the safety and welfare of everyone involved — humans and dogs alike.
Booking online, including making your payment in full, secures your place on the course.
Missed sessions cannot be rescheduled due to the structured nature of the classes.
If your dog does not settle in the class environment, we can offer alternative one-to-one sessions for a small additional admin fee. Cancellation of your course place will incur a £10.00 admin fee, and refunds must be claimed within 2 weeks of the course start date.
Sessions may be rescheduled online up to 48 hours before your booking.
You can reschedule using your booking confirmation or reminder emails.
Reminder emails are sent 72 hours before appointments to allow time for changes.
Cancellation within 48 hours of the session will result in the full fee being payable.
Booking and payment online secures your place.
Full refund if cancelled more than 60 days before the event.
50% refund if cancelled between 28–60 days before the event.
No refund if cancelled 28 days or less before the event.
Deposits are non-refundable.
Full payment via online booking secures your place on a course.
If your dog is unable to settle in classes, a series of one-to-one sessions will be offered, or a refund may be issued (must be claimed within 2 weeks of the start of the course).
See our cancellation policy above for relevant fees and timelines.
You are responsible for the conduct of your own dog at all times. Please do not allow your dog to approach other people or dogs without asking the handlers first; some dogs may be uncomfortable around other dogs or people and handlers may be working through these problems by closely monitoring their dog’s proximity to others.
DOGS MUST BE KEPT ON A LEAD at all times unless staff give permission to the contrary.
Welfare
The car park has no shade and cars MUST be covered appropriately to keep cars cool in warm weather. Water and adequate ventilation are essential. Puppy Plus reserve the right to ask owners to leave and take their dogs’ home should the dog’s welfare be compromised.
Harsh Handling & Equipment
We do not permit the following: Aversive equipment such as: electric collars, spray collars, check chains, prong collars, pet correctors, rattle cans, or water sprays. Harsh handling or physical/verbal corrections, including alpha rolls or shouting.
If such practices are observed, we will: Raise the concern privately and respectfully. Offer guidance on alternative, welfare-friendly methods.
Permitted equipment such as head collars or harnesses must be assessed for fit and suitability by your trainer.
Dog Waste.
You are responsible for picking up dog waste on the premises and placing waste in the bins provided.
All attendees must follow health and safety instructions given by staff or posted on-site.
In the event of an emergency (e.g. fire), please follow evacuation procedures immediately.
The safety and comfort of dogs and people in the barn and on the grounds are a shared responsibility.
If we need to cancel a course due to unforeseen circumstances, we will offer a full refund within 14 days of cancellation.
Notification will be sent by email.
If cancellation occurs on the day, we will also attempt to contact you by text/phone.
A notice will also be posted on our Facebook pages and website.
Please bring your vaccination card or titre test results to the first session or send a photocopy / email a copy prior to the course start. This policy is to protect the health of other dogs and puppies.
We are a welfare-first organisation.
We follow the PACT Code of Conduct and use kind, evidence-based methods.
Dogs’ emotional and physical wellbeing is our top priority.
We store your personal data securely and use it only for administrative and communication purposes directly related to your bookings. We will never share your data with third parties.
All reasonable care is taken to ensure a safe environment during classes, events, and consultations.
Puppy Plus cannot be held liable for injury, illness, or damage caused by or to dogs, handlers, or third parties outside of our reasonable control.
By accessing and using this website, you agree to comply with all applicable laws and the terms outlined below.
You may not:
Modify, copy, or reproduce site materials for commercial use.
Attempt to decompile or reverse engineer any website software.
Remove copyright notations.
Mirror this site on any other server.
This licence is automatically revoked if these terms are violated. Puppy Plus reserves the right to terminate access at any time.
The materials on our website are provided 'as is'. Puppy Plus makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Puppy Plus does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
The materials appearing on Puppy Plus website could include technical, typographical, or photographic errors. Puppy Plus does not warrant that any of the materials on its website are accurate, complete, or current. Puppy Plus may make changes to the materials contained on its web site at any time without notice. Puppy Plus does not, however, make any commitment to update the materials. Puppy Plus may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these.